RUBBERBUNNY

RETURN · CANCELLATION · REFUND

Return, Cancellation & Refund Policy

Last updated: October 19, 2026

 

At RubberBunny, we are committed to providing high-quality latex clothing and accessories. Many products are handcrafted and made to order, requiring careful preparation, precise measurements, and specialized production processes.

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Please read this policy before placing an order. Nothing in this policy limits or excludes mandatory consumer rights under applicable law.

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1. Order Cancellation Before Production

Customers may request cancellation before production begins. Eligible orders cancelled before production begins receive a full refund of the amount paid.

1. Send cancellation requests to support@rubberbunny.net or contact us online.

2. Our team will confirm production status and process eligible cancellations.

3. Production begins when physical manufacturing or irreversible order-specific material preparation starts.

A request does not automatically suspend production. We will make reasonable efforts to review timely requests promptly and prevent production from starting during assessment.

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2. Order Cancellation After Production Begins

Cancellations are generally not accepted after production begins because cutting materials, preparing patterns and assembling components may be irreversible. Exceptional circumstances may be considered individually. This restriction does not affect mandatory cancellation or withdrawal rights.

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3. Standard-Size and Custom-Made Products

3.1 Standard-Size Products

 

Standard-size items follow published size specifications. Change-of-mind, personal-preference or incorrectly selected size returns are generally not accepted except where applicable law requires otherwise. We honor all mandatory withdrawal and return rights.

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3.2 Custom-Made and Personalized Products

Custom-made products follow measurements, colors, specifications or individual requirements supplied by the customer. Once production begins, cancellation, return or exchange for non-quality reasons is generally unavailable, subject to applicable law. Customers should check all measurements and specifications. Manufacturing errors against agreed specifications will be remedied.

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4. Quality Issues and Manufacturing Defects

We inspect products before shipping. If an item has a manufacturing defect, damage or a significant discrepancy from agreed specifications, please contact us. We recommend reporting visible issues within 48 hours of delivery for prompt investigation.

1. Provide your order number and a description of the issue.

2. Provide clear photographs or video and relevant measurements when applicable.

3. We may request additional details to assess the issue.

Where the issue is attributable to RubberBunny, appropriate remedies may include free repair, free replacement, remanufacturing at no additional product cost, partial refund or full refund.

Although approved repair or replacement itself is free, customers may be required to pay associated international shipping, customs duties, import taxes or related charges where applicable law permits. Any potential charges will be communicated in advance. Where mandatory consumer law requires a cost-free remedy, including necessary shipping or related costs, RubberBunny will bear those costs.

The 48-hour reporting window is a recommendation only and does not reduce statutory rights for defective or non-conforming goods.

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5. Sizing and Measurement Responsibility

Customers ordering custom-made products must provide accurate measurements according to our instructions. Fit problems caused by incorrect or incomplete customer measurements generally are not manufacturing defects. Where we fail to follow agreed measurements or specifications, we will provide an appropriate remedy under Section 4. Minor handmade variations do not excuse non-conformity with agreed specifications or legal quality standards. Sizing assistance is available before production.

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6. Returns and Hygiene Considerations

Some intimate or close-fitting items may be excluded from change-of-mind returns only where an applicable hygiene exception legally applies and its requirements are met. Contact customer service before returning products for instructions and an address. Retain original packaging and accessories where reasonably possible. These conditions do not limit statutory remedies for defective, damaged or incorrect goods.

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7. Shipping Damage and Incorrect Items

If your order arrives damaged or incorrect, contact us promptly, preferably within 48 hours of delivery, with your order number and relevant product and packaging photographs. We will investigate and arrange an appropriate remedy, including free repair, replacement or an eligible return and refund.

Customers may be asked to pay related international shipping, customs or import charges where legally permitted. Where applicable law requires RubberBunny to bear such costs, we will do so.

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8. Return Shipping Costs and Customs Duties

1. RubberBunny-attributable defects or incorrect items: approved repair or replacement is free; associated international shipping, customs and import charges may be payable by the customer only where legally permitted.

2. Customer measurement errors or personal preference: where a return is permitted, the customer may be responsible for return shipping and related customs charges to the extent allowed by law.

3. Statutory withdrawal returns: shipping, customs and required reimbursements follow applicable consumer protection law.

We will disclose applicable charges before a return, repair or replacement. Where a cost-free statutory remedy is required, RubberBunny covers necessary expenses. Contact us before sending anything back. International customs paperwork and charges follow applicable law and the agreed return arrangements.

9. Refund Processing

Approved refunds are normally initiated within 3–5 business days, generally to the original payment method unless otherwise agreed or required by law. Posting time depends on the payment provider. Any mandatory legal refund deadline prevails. Where a return is required, we will explain the process and timing.

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10. Order Information and Communication

Customers must provide accurate contact details, addresses and measurements. We will make reasonable efforts to resolve missing or incorrect information; such issues may delay production or delivery. Incorrect contact information does not automatically forfeit refund eligibility or statutory rights.

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11. Contact Us

RubberBunny Customer Support  |  support@rubberbunny.net  |  https://www.rubberbunny.net

Please include your order number and a brief description of your request. Thank you for trusting RubberBunny.